The Anti-Fraud system is a security module designed to protect your club from unauthorized access, specifically the sharing of membership accounts or QR codes between different people.
Below is a guide on how the system works and how to manage member access when a block occurs.
1. How the Anti-Fraud System Works
The system monitors entry patterns to detect potential account sharing. It focuses on the time interval between consecutive entries.
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Anti-Passback Logic: If a member scans their identifier (card or QR code) to enter, the system temporarily restricts a second entry using the same identifier for a predefined period.
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Security Lock: If the system detects suspicious activity (e.g., multiple entry attempts within a very short timeframe), the member’s access is automatically blocked to prevent unauthorized people from entering “on the same account.”
2. Member Blocking and Notifications
When the Anti-Fraud system triggers a block, the following actions occur:
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Access Restricted: The member will not be able to open the gate/door. The reader will typically display an “Access Denied” message.
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System Status: In the administrative panel, the member’s profile will show a blocked status with a specific reason related to the Anti-Fraud policy.
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Staff Information: The reception desk or administrators can see a list of blocked members in the security dashboard, allowing for immediate verification.
3. Unlocking a Member
If a member was blocked (for example, they accidentally scanned twice or tried to re-enter too quickly after leaving), authorized staff can restore their access.
How to unlock access:
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Search for the Member: Go to the member’s profile in the administrative panel.
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Verify the Alert: Check the “Alerts” or “Access History” section to confirm the reason for the block.
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Manual Unlock: Click the Unlock or Clear Anti-Fraud Block button.
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Instant Update: The access rights are updated in real-time, allowing the member to enter the facility immediately.
4. System Configuration and Customization
You can adjust the sensitivity of the Anti-Fraud system to match your club’s operational needs.
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Time Intervals: You can define how many minutes must pass before the same identifier can be used again at the same gate.
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Zone Protection: Security rules can be applied to the main entrance only or to specific zones (e.g., VIP areas, saunas, or training rooms).
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Exemptions: You can exclude certain member types or specific individuals (e.g., personal trainers or staff) from Anti-Fraud restrictions if necessary.
5. Best Practices
To ensure a smooth experience for your members while maintaining high security:
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Signage: Place clear information near the readers informing members that “Individual QR codes/cards are required for every entry.”
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Check-out Requirement: Encourage members to scan out when leaving. The system often uses the “Check-in -> Check-out” cycle to reset the Anti-Fraud timer.
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Support: If you need to change the global Anti-Fraud timeout settings (e.g., changing the block duration from 5 to 15 minutes), please submit a request to our Support Department.