In this article we will explain, where you can check if the payments were processed correctly and if the credit or debit card was charged by the club’s employees or by the member himself, in the Member area.

Credit card payments report

Switch to the Finance -> Online payments -> Online payments tab and, in the “Payment channel” filter, choose the Credit/debit card option:

Available filters:

• From and To dates – dates of the payment
• Member – member that made the payment
• Status – you can check the status of the payment. Available statuses for credit card payments: started, accepted, rejected, cancelled, refunded, cancelled
• Payment channel – you can filter only the selected payment types
• Fee – check payments only for particular types of fees
• ID – ID of the payment visible on the left side of the report

• Source – you can check, how the payment was made: through the member’s profile, Member area, Member area API (meaning the mobile application or through your website created using our API interface), in the self-service kiosk (available in fully automated clubs), payment’s schedule, credit/debit card charge or terminal
• User – employee that made the payment
• Credit card operator – primary provider for credit card payments is PayU
• Automatic payment – allows you to check only automatic payments
• Terminal payment – allows to filter only transactions that have been made through the integrated Espago terminal.

Effectiveness of payments report

Go to Reports -> Finance -> Effectiveness of payments:

In this report you will be able to see all the payments filtered by Members, type, and the payment channel. Available payment channels:

• API to member area – payments made through the member area API (mobile application or your club’s website created using our API interface)
• Charges – charges made in the Finance > Online payments > Card charging
• Client’s profile – manual charge made on the member’s profile
• Kiosk – device available in self-service Clubs, that allows clients to buy memberships
• Member zone – payments made manually by the clients on the member area
• Payment’s schedule – automatic payments made according to the term of payment and settings of the Club
• Terminal – payments made using the integrated Espago terminal

Here you will also find information regarding the number of successfull charge attempts, its’ value and the calculated efficiency level of your payments collecting.

In this report you can also check the payments made with one-time online payments.