Medicover Sport Integration – Complete Guide

Integrating with the Medicover Sport system is a key step toward automating your facility. This solution allows Medicover Sport users to independently verify their access and enter the club using QR codes, significantly reducing the workload at the reception desk.

Below are the steps required to launch this feature in your club.

1. Obtaining Authorization and Data from Medicover

The first step is to contact your account manager at Medicover Sport to obtain approval for the integration.

  • Your task: Request Medicover to generate a ClientId (a unique identifier for your club).

  • Support Request: Once you receive the identifier, send it to our Support Department via the ticketing system. This data is required to establish the technical connection between the systems.

2. Infrastructure and Reader Preparation

To enable QR code entries, your access control hardware must be properly configured.

  • Software Update: It is essential to have the latest versions of the access control software (SupremaService and ACS). Older versions may not correctly process Medicover QR codes.

  • Not sure about your version? If you are uncertain whether your devices are ready for QR code scanning, please contact our Support Department. Our specialists will verify your configuration and assist with any necessary updates.

  • Important: Use of our mobile app or a White Label version is required for full functionality.

3. System and Membership Configuration

The process differs depending on whether you are configuring your first location or adding another club to an existing network.

A. First Instance (New Club)

  • Membership Configuration: First, create a dedicated membership in the system (0 price). Set the payment method to External System.

  • Support Request: In your ticket (mentioned in Step 1), request the activation of the Medicover external system.

  • Important: You must provide the exact name of the created membership in the ticket. This is necessary for our Support team to complete the backend configuration.

B. Adding a New Club to a Network If a “network-wide” Medicover membership already exists in your system:

  • Simply add the existing membership to the sales list for the new instance.

  • There is no need to reactivate the external system.

4. Member Registration and “Partner” Status

For the integration to work, the client must have a profile in your system.

  • Process: During registration via the app or website, the client selects the “Medicover Membership” and enters their card/package number. The system automatically verifies the card’s validity with Medicover.

  • Status: After successful verification, the client is automatically assigned the “Partner” status in your database. Their Medicover card number is saved as their primary identifier.

5. Entry and Exit Process

The movement of Medicover users within the club is fully automated:

  • Entry: The client scans the QR code generated in the Medicover Sport app. The gate opens only if both Medicover and the club system confirm active access rights.

  • Exit (Option 1): The client scans the Medicover app QR code at the exit reader – the gate opens immediately.

  • Exit (Option 2): Registered members can generate an exit QR code in your club’s mobile app.

    • Note: The exit code will only be generated if the system shows the member is currently checked into the facility.

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